FAQ

Visit https://ashwoodequestrian.com/hire/#change

We require at least 48 hours notice to change your booking. With less than 48 hours notice send us a quick message and we will try and re-sell your space for you. If your space is re-sold we will put your booking on hold. If your booking is not re-sold with less than 48 hours notice unfortunately your booking will be lost.

Send us a quick message telling us you are bringing extra horse(s) and BACS the additional fee using the same order reference. Your booking will be updated and a confirmation email sent within 24 hours.

All facility hire bookings are non-refundable. We require at least 48 hours notice to change your booking. With less than 48 hours notice send us a quick message and we will try and re-sell your space for you. If your space is re-sold we will put your booking on hold. If your booking is not re-sold with less than 48 hours notice unfortunately your booking will be lost.

We expect facility hire to be paid for on booking. If payment is not received your slot is cancelled and open for anyone else to book. When a slot is cancelled you will receive a booking rejected email.

AF1 Photography is our resident photographer, all photographs are available to purchase on the day from the photographer’s booth, for print or download.

Occasionally proofs will go on-line, however you need to visit the photo booth on show day to guarantee seeing your pictures. On the odd occasion when proofs are uploaded a link will be posted on our Facebook page as soon as it is available.

Please refer to the individual show schedules to see the dress code for that show.

There is a link to SCHEDULE & COMPETITOR INFORMATION on the entry page for each show. To find the entry page first look at our calendar https://ashwoodequestrian.com/calendar/ and click the coloured box for the show you want to enter.

All payments are by BACS. You will need to go to your on-line banking and send us a payment. Please use your order number as the payment reference so the payment can be matched to your order.

A nominal first aid contribution is added to every order. We take your safety and peace of mind very seriously. We employ enhanced medical responders for each show who carry an extensive range of equipment, and provide an on-site ambulance where appropriate.

Please refer to the individual show schedules to see the course walk times for that show.

On Hold means we either haven’t received your payment or it hasn’t been matched up to your order. In the first instance check your bank to make sure you have sent payment. If payment has been sent just send us a quick message letting us know and we will do a manual check. If you haven’t paid simply send us a BACS payment quoting your order number as the payment reference.

Start times are done manually. If you have entered AFTER times have been published you need to give us some time to update the list. If you entered BEFORE times are published and are not shown on the list please check you have entered the correct show. Any mistakes made can more than likely be rectified just send us a quick message.

Please declare at the collecting ring at the start of your class to let the steward know you are here and intending to compete.

Please refer to the individual show schedules to see the refund policy for that show.

We are constantly busy working with the horses and setting up for events. We do not man the office. We do not have a telephone as we have found answering questions that have been covered in our carefully prepared schedules simply takes up too much time and all queries regarding bookings need office time in which case we need you to message us the details anyway. All entries and bookings must be made on line and we are unable to take payments over the phone.